Members Discounts UK Limited Customer Privacy Notice

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• ▶ Names and contact details
• ▶ Addresses
• ▶ Purchase or account history
• ▶ Website user information (including user journeys and cookie tracking)
• ▶ Call recordings (for training and improvement purposes)
• ▶ username and password
• ▶ email address

We collect or use the following information for the operation of customer accounts and guarantees:

• ▶ Names and contact details
• ▶ Addresses

We collect or use the following information for service updates or marketing purposes:

• ▶ Names and contact details
• ▶ Marketing preferences
• ▶ Location data

We collect or use the following information to comply with legal requirements:

• ▶ Name
• ▶ Contact information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• ▶ Consent
• ▶ Contract

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• ▶ Consent
• ▶ Contract

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• ▶ Consent
• ▶ Contract

Our lawful bases for collecting or using personal information for legal requirements are:

• ▶ Consent
• ▶ Contract

Where we get personal information from

▶ People directly

How long we keep information

We keep information for as long as required to provide the services to members who request the use of our services.

Who we share information with

Data processors

Mailchimp / Ema marketing Services

This data processor do the following activities for us: Store basic member details required to provide email marketing

Your data protection rights

Under data protection law, you have rights including:

Your right access - You have the right to ask us for copies of your personal data.

Your right rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right withdraw consent - When we use consent as our lawful basis you have the right to withdraw your consent.

You don't usual need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a da protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

• If you have a concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
• If you remain unhap with how we've used your data after raising a complaint with us, you can also complain to the ICO.

The ICO's address:

Information Commissioner's Offi

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF